FAQs

Welcome to our FAQs section! As a leading B2B provider of refrigeration compressor solutions and parts, we understand that you may have specific technical or commercial questions. This page is designed to give you quick access to the information you need, covering common inquiries about our products, services, and processes.

Whether you're looking for details on our OEM customization, need to understand our fast global delivery process, or want to know more about our OE-Certified parts, you'll find the answers here. We have categorized our most common questions to help you navigate our services, from product specifications and stock availability to order placement and after-sales support. Our goal is to make your experience as seamless and efficient as possible. If you can't find the answer you're looking for, please don't hesitate to contact our expert team directly.

FAQS, Buying Guide

Most Frequently Asked Questions

What can be offered?

Q: What is OEM customization for compressors?

A: OEM customization allows us to modify or build compressors to meet your specific application requirements, including voltage, capacity, and connection type.

Q: What compressor brands do you supply?

A: We offer a wide range of top brands, including Copeland, Danfoss, Bitzer, and Carrier, along with many others, to suit various systems.

Genuine brand new?

Q: Are your compressors and parts genuine?

A: Yes, all our products are OE-Certified and sourced directly from manufacturers or authorized channels, guaranteeing authenticity and quality.

Q: What is your minimum order quantity (MOQ)?

A: We cater to both large-scale projects and individual needs. We offer flexible ordering options with no minimum order quantity for most stock items.

Lead Time and Payment

Q: What is your delivery time?

A: We maintain a large inventory of over a million compressors and parts, which allows for fast global delivery—typically within a few business days for in-stock items.

Q: What payment methods do you accept?

A: We accept various payment methods, including bank transfers (T/T), credit cards, and online payments, to accommodate our global clients.

Warranty and Return Policy

Q: What is the warranty period for your compressors?

A: Our compressors come with a standard manufacturer's warranty. The specific period varies by brand and model; please check the product details or contact us for more information.

Q: What is your return and exchange policy?

A: We accept returns for non-customized, unused items within a specific period. Please refer to our detailed return policy on our website for full terms and conditions.